Accessibility in our Academia & Government Products

In our Academia & Government products, we align our accessibility practices with our overarching Clarivate sustainability, innovation, and inclusion goals. We strive to ensure all individuals can fully engage with our products and services. Our commitment is built on an iterative process, that leverages accessibility to catalyze innovation.

We are actively working on improvements across our platforms, and accessibility is embedded in our development process. In 2025, we are working to adopt WCAG 2.2 AA compliance as part of acceptance of new features.

We recognize that our products are at different stages of accessibility and are working towards consistent improvement. Please visit the ProQuest Accessibility Directory or ExLibris Accessibility Directory for Accessibility Conformance Reports (ACRs or VPATs) and accessibility statements that provide more detailed information about individual products. We are working to consolidate to a centralized Accessibility Directory soon.

Our Clarivate Accessibility Council is a cross-functional team working to increase accessibility resources and capabilities across our products and services. For general information or questions, please contact accessibility@clarivate.com.

Goals and plans in preparation of EAA and the ADA Title II Ruling

We are committed to enhancing accessibility across our products by dedicating resources to achieve compliance to the fullest extent commercially practical in alignment with the European Accessibility Act (EAA), and Americans with Disabilities Act (ADA) Title II regulations. In preparation, we are growing our accessibility program, expanding partnerships with customers, users, accessibility advocates, and consistently making accessibility improvements across our products and services. We are elevating our focus and ensuring an embedded approach that aligns with upcoming requirements and strives for compliance and full inclusion of all users.

To address legacy technologies and products, we recognize that some systems may pose unique challenges due to outdated code. We will continue to document the limitations of products through accessibility statements and ACR reports.

Accessibility focus

There are many ways we’re already working to address accessibility in our products and services. Some of these include:

Integration across product development stages

• Working towards establishing accessibility requirements at the beginning of the product lifecycle, including WCAG 2.2
• Accessibility considerations and recommendations are included in design reviews
• Accessibility tools are provided in coding environments to identify and resolve potential issues earlier in the pipeline
• Automated and manual testing is conducted to evaluate products
• Internal audits from a trained team member provide detailed feedback to the product team

Creating a culture of accessibility

• Providing accessibility awareness training for all colleagues, and dedicated training for developers and quality assurance engineers, encouraging team members to pursue certifications
• Maintaining a network of trained accessibility champions, providing knowledge-sharing through the cross-functional Accessibility Council and access to external experts
• Striving towards true inclusion, exceeding compliance
• Partnering with external accessibility experts to provide education, conduct audits and product testing; and collaborate on our accessibility processes
• Continuously making improvements to remediate known issues and customer cases

Content accessibility

We recognize an important aspect of accessible digital experiences is in the content across our platforms. We are taking steps to ensure progress with our content partners.

• Providing guidelines and webinars to educate our e-book publishing partners on strategies to improve content accessibility
• Increasing our technical capabilities for accessibility metadata

Ongoing effort

Accessibility is a high priority for our Academia & Government products, and we are working on key initiatives to improve. We will continue to provide updates on progress in our approach.
This page was last updated March 2025.

For more information on Clarivate accessibility policies see our sustainability report.

sustainability

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