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How Regent University met a 300% increase in resource sharing requests

Speakers

A surge in Regent University’s student population, paired with the migration to a more intuitive discovery tool, put a strain on staff. In response, the library looked for a solution that would help support the increased ILL workload. In this webinar, the team shares the results after replacing its 20-year legacy system with Rapido.

What you’ll learn:

  • The changes that reduced digital request turnaround times from 36–48 hours to under 24 hours
  • How integrating resource sharing into their library system streamlined workflows for staff and users
  • What strategies helped overcome initial challenges, including setting up new partnerships and automating manual processes

Watch the webinar on demand and explore actionable insights for your library.